Overview and details of the sessions of this conference. Please select a date or location to show only sessions at that day or location. Please select a single session for detailed view (with abstracts and downloads if available).
On information disclosure in an observable shared waiting room
Yanting Li, Ricky Roet-Green
Simon Business School, University of Rochester, United States of America
We study a service system where customers with different service demands arrive at a facility with a shared waiting room. We assume two types of customers and two servers. Types differ by their service demand: type 1 seeks service from server 1, and type 2 seeks service from server 2. Customers cannot distinguish between the types, and make their decision whether to join based on the total number of customers in the shared waiting room, without observing the state of the servers.
"Uber" your cooking: the sharing-economy operations of a ghost-kitchen platform
Junyu Cao1, Feihong Hu1, Wei Qi2,3
1University of Texas at Austin, United States of America; 2Tsinghua University, China; 3Mcgill University, Canada
We study ghost kitchen platforms, which consist of delivery-only restaurants that serve limited number of dishes. We develop a new model of multi-dash queueing system at the platform’s position. In the multi-dash queueing system, an order splits into a random number of sub-orders and is assigned to different home chefs. Our study identifies conditions under which the ghost kitchen platform can be more profitable than traditional food delivery platforms.
Potty parity: process flexibility via unisex restroom
