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Completed Papers 9: Information Behaviour 1
Time: 27/Mar/2018: 3:30pm-5:00pm · Location: Lecture Theatre 4 (Diamond)

Reckoning With: Information Use and Engaging With Strategic Decisions in High Tech Work

Christine T. Wolf

University of California, Irvine, United States of America; IBM Research

We know that information use features prominently in strategic decision-making, yet know little about its role in practices of assessing, evaluating, or otherwise engaging with decisions made by others. To investigate this, I draw on an ethnographic study of a high tech firm and examine a strategic direction within the organization: the development and launch of a new software product. I articulate a conceptual process I label reckoning with, which involves two processes of information use – claiming a mandate and renewing debate – each incorporating different types of information and producing different types of engagements with the strategic direction (affirming and re-directing). I discuss these findings and their relation to processes of organizational identity.

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