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1Northumbria University, United Kingdom; 2Corinthia Hotels International, Malta
The hotel industry is experiencing forces of change as a result of data explosion, social media, increased individualized expectations by customers. It is thus appealing to study the cloud computing adoption in the hotel industry to respond such changes. This paper reported an investigation on such topic by identifying the cloud computing services and summarizing their benefits and challenges in organization, management and operation. The research findings were comparatively studied in reference to the results appeared in the literature. In addition, recommendations were made for both cloud service providers and hotels in strategic planning, investment, and management of cloud-oriented services.
How to Assess Cloud Service Contracts? A Checklist for Trustworthy Records in the Cloud
Marie Demoulin1, Jessica Bushey2, Robert McLelland3
1Universite de Montreal, Canada; 2United Nations Framework Convention on Climate Change, Germany; 3No affiliation, Canada
How effective are cloud service providers’ terms and agreements at addressing the needs of records managers and archivists? Research undertaken by InterPARES Trust reveals that the ability to preserve the integrity and authenticity of the data and records throughout their life-cycle is not always clearly demonstrated in the contract terms, especially with regard to retention and disposition, ownership, location, preservation, and restitution of the data at the end of the service. This paper discusses the methodological approach taken by the authors to analyze the effectiveness of cloud service contracts from legal, archival and information management perspectives. The research is based on qualitative content analysis of selected boilerplate contracts in order to identify gaps or weaknesses regarding the concerns of records managers and archivists. It takes into account recordkeeping standards, principles, and opinions, as well as legal issues such as data protection, freedom of information, national security legislation, and data ownership. This interdisciplinary research has led to the elaboration of a Checklist for Cloud Service Contracts, presented in the paper. The primary goal of such a checklist is to help records managers and archivists gain an understanding of boilerplate cloud contracts in order to verify if potential cloud contracts meet their concerns. Additionally, the Checklist may assist legal and IT departments as well as cloud service providers to understand and recog-nize the needs of the records management and recordkeeping community and to adequately address these needs during contract negotiations.
‘What data?’ Records and Data Policy Coordination During Presidential Transitions
Kristin B. Cornelius, Irene V. Pasquetto
UCLA, United States of America
The presidential transition in the United States takes place over the course of several years and involves the efforts of many different agencies and organizations. While it is standard practice for an incoming administration to change the content on government agencies’ websites, the Trump administration pushed this practice beyond convention, even to alter the official narrative on climate change. Almost immediately after the inauguration, the official White House website deleted nearly all references to the phrase ‘climate change,’ and all online mentions of climate change on federal and government websites had been excised in the following months. Even if government data cannot be deleted completely, the manner in which they are preserved and made accessible, or hidden and obscured, is vitally important to the researchers and public that rely on this information. This project argues for the coordination of controls on this information: the policies, standards, and directives that regulate both the content accessed (e.g. the datasets) and the access points themselves, including the government agencies’ websites that act as information sources and portals to the databases and repositories of publically funded research.