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Enhancing Critical Infrastructure resilience through information-sharing: Recommendations for European Critical Infrastructure Operators
Paul Reilly1, Elisa Serafinelli1, Rebecca Hannah Stevenson1, Laura Petersen2, Laure Fallou2
1University of Sheffield, United Kingdom; 2European-Mediterranean Seismological Centre (EMSC)
This paper explores how critical infrastructure (CI) resilience can be improved through effective crisis communication between CI operators and members of the public. Drawing on academic and practice-based research into crisis and risk communication, as well as the results of 31 interviews conducted with key stakeholders from across Europe, the AESOP guidelines are proposed for enhancing the communication and information-sharing strategies of CI operators. These emphasise the importance of integrating both traditional and digital media into a multi-channel communication strategy that facilitates dialogue between CI operators and key stakeholders including emergency management organisations and representatives of local communities. The information-seeking behaviours of citizens should be evaluated by these organisations in order to ensure that this messaging reaches key demographics in disaster-vulnerable areas. This paper concludes by examining how post-disaster learning should be incorporated into a flexible framework for crisis and risk communication that manages public expectations about the time needed to restore services in the aftermath of large-scale incidents.
The role of stories in three non-AA alcohol online support groups
Sally Joan Sanger, Peter A. Bath, Jo Bates
University of Sheffield, United Kingdom
Health support groups provide an important source of information and support for people with a variety of illnesses and health problems. Research has demonstrated the value of ‘story’-telling for people in Alcoholics Anonymous (AA) face-to-face meetings, for example, in informing new members about what it means to be an alcoholic, how they came to be an alcoholic and how to cope with it. There has been limited research examining the role that ‘story’ plays in online AA, and even less research on story in non-AA/non-12 step groups. This paper explores the role of stories in three alcohol online support groups that do not follow the 12-step philosophy, but offer very different beliefs about problem drinking and approaches to managing it (including Cognitive Based Therapy and medication). The paper reports on thematic analysis of the three groups’ discussion forum messages. It is part of a wider study of the role the discussion forums of AOSGs can play in informing users’ ‘representations’ or beliefs about alcoholism/problem drinking.
Data Journalism: Practices, Skills, Opportunities and Values
Bahareh R. Heravi
University College Dublin, Ireland
Data journalism is an emerging discipline, which is rapidly becoming an integral part of many newsrooms. Despite this growth, there is little known about the best practices, knowledge sets, skills, and more importantly opportunities, values and the ways to go forward in this discipline, and there is a lack of systematic research in this area. To address this gap, this paper presents a brief overview of the results of the first Global Data Journalism Survey , which journalists from 43 countries took part in. Presented results shed light on a variety of aspects of data journalism practice across the globe, including demographics, skills, education, and formation of data teams, as well as opportunities and values associated with data journalism.
Ephemeral Communication and Communication Places
Lauren Evelyn Thomson, Adam J Lee, Rosta Farzan
University of Pittsburgh, United States of America
In this paper, we present the preliminary results from an interview study of ten undergraduate students on instant messaging applications. We focus on how participants used both features of the applications and perceived atmosphere to determine how to manage their social network across multiple applications. Using qualitative methods, we identified factors of intimacy, playfulness, and ephemerality to play a key role in influencing the choice of messaging application.