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Session Chair: Violeta Trkulja, Humboldt-Universität zu Berlin
Location:Lecture Theatre 4 (Diamond) The Diamond
Reckoning With: Information Use and Engaging With Strategic Decisions in High Tech Work
Christine T. Wolf
University of California, Irvine, United States of America; IBM Research
We know that information use features prominently in strategic decision-making, yet know little about its role in practices of assessing, evaluating, or otherwise engaging with decisions made by others. To investigate this, I draw on an ethnographic study of a high tech firm and examine a strategic direction within the organization: the development and launch of a new software product. I articulate a conceptual process I label reckoning with, which involves two processes of information use – claiming a mandate and renewing debate – each incorporating different types of information and producing different types of engagements with the strategic direction (affirming and re-directing). I discuss these findings and their relation to processes of organizational identity.
From accessibility to assess-ability: An evaluation heuristic based on cognitive engagement in search
Manchester Metropolitan University, United Kingdom
This investigation into information searching behaviour focuses on the users’ critical assessment of information when found in response to an information need and on the cognitive aspects of search involving in the user in the assimilation of the information found. The meta analysis of a questionnaire based survey seeks to identify the constructs of the users’ assessment of information. Factor analysis of the participants’ responses identifies the assessment of the ‘cognitive relevance’ as vital in distinguishing the searcher who appears to be intent on finding information as opposed to one engaged in the relatively simple task of looking up information. The value in the development of the questionnaire designed to identify the users’ cognitive engagement in search is considered for testing the interface designed to optimise the user’s involvement in search. Turning to the question of the design of the interface itself, the heuristic of assess-ability (of the information retrieved) is proposed for use in the expert review of the search interface, and to support the user in their critical assessment and verification of the information relevancy, quality and credibility.
The Role of Self-efficacy in Cancer Information Avoidance
Yuting Liao, Gagan Jindal, Beth St. Jean
University of Maryland, College Park, United States of America
Our study highlights the roles of health- and information-related self-efficacy in individual’s tendency to avoid cancer information. We first identified individual characteristics that differ between information avoiders vs. non-avoiders. We further explored the contributing factors to individuals’ health and information efficacy. We then developed a path model of information avoidance to investigate two main issues. First, we ascertained that the relationship between people’s health efficacy and their preference for information avoidance is mediated by their healthcare use and perceived quality of care. We found that people who have health insurance, who have regular health care providers and who go to doctors more frequently tend to have higher health efficacy. Second, we discovered that individual's trust toward health information sources is a key component in understanding their information efficacy and their preference for information avoidance. Trust is positively associated with information efficacy and mediates the relationship between information efficacy and information avoidance. Understanding who prefers to avoid health information and in which situations and why is critical to improving the state of health justice in this country.