Preliminary Conference Agenda

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Session Overview
Completed Papers 10: Analytics, Communication, Management
Friday, 24/Mar/2017:
3:30pm - 5:00pm

Session Chair: Unmil Karadkar, The University of Texas at Austin
Location: Wuchang Hall
Location: Third Floor Capacity: 150 Size: 217㎡

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Location Matters: Geospatial Policy Analytics over Time for Household Hazardous Waste Collection in California

Kustini Lim-Wavde1, Robert John Kauffman1, Tin Seong Kam1, Gregory Dawson2

1Singapore Management Univrersity, Singapore; 2Arizona State University

By integrating mapping and geospatial data into a county-level dataset for exploratory analysis, we will demonstrate how to provide useful insights for waste managers and local governments regarding spatial patterns of household hazardous waste (HHW) collection and how it changes over time. We use map-based visualization to display patterns of spatial intensity and county locations for HHW collection in California from 2004 to 2015. We use exploratory spatial data analytics methods to characterize the spatial distribution of HHW collected per person. When we considered the spatial relationships, we were able to develop and estimate a geographically-weighted regression to explain how different regional factors influence the amount of HHW collected. These factors include demographic characteristics, HHW management policy instruments, and environmental quality enforcement and consideration of these factors are necessary to create a successful recycling program.

A Framework of Critical Knowledge Sharing Skills (CKSS) for Project Managers

Shuyang Li1, Alex GC Peng2, Jorge Martins1

1University of Sheffield, United Kingdom; 2Sun-Yat-Sen University, China

This paper proposes a theoretical framework of critical knowledge sharing skills (CKSS) for project managers in order to better support their knowledge sharing (KS) practices. A desktop study was conducted, on the basis of a critical literature review process and with focuses on the fields of KS, KS skills and on linking these to the context of project management and project managers. The CKSS framework, as an innovative output of this desktop study, presents six sets of KS skills that are crucial for project managers when they conduct project work. Moreover, four knowledge areas where these KS skills need to be applied, together with three groups of factors influencing the development and application of these KS skills, were also identified and presented in the framework within the context of project management.

Information Resource Management in CRM: A Case Study of Xi’an Guan Ai Cheng Zhang Study Abroad Agency

Ning Zhang, Miguel Nunes

Sun Yat-Sen Univeristy, China, People's Republic of

The use of CRM systems in Chinese in the services sector is still at an embryonic stage. The research aim is to investigate the information resource management in CRM in the services sector, the benefits and problems of using CRM systems in Chinese companies in the sector by using a study abroad service private SME. An inductive case-study approach was adopted as the methodological basis for this research. There are three important findings in this research. The first finding, confirms that Chinese service companies can in fact draw substantial benefits from the basic functions of a well-designed and efficient CRM system. Secondly, it is shown that present most Chinese SME service companies either do not use CRM systems at all or only make partial use of their CRM systems. This is mostly due to a erroneous perception of lack of return on investment and lack of CRM principles understanding that is required for full utilization.

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