Preliminary Conference Agenda

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Session Overview
Preliminary Papers 3: Investigations into Information Behaviors
Thursday, 23/Mar/2017:
3:30pm - 5:00pm

Session Chair: Toine Bogers, Aalborg University Copenhagen
Location: Hanyang Hall
Location: Third Floor Capacity: 60 Size: 73㎡

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Predictive factors of information seeking behavior of smartphone users from different generations

Maayan Zhitomirsky-Geffet, Maya Blau

Bar-Ilan University, Israel

Two most predominant types of information seeking behaviour of smartphone users were determined based on the existing literature: 1) social information seeking behaviour, and 2) functional/cognitive information seeking behaviour. A questionnaire comprising 64 items was administered online to 216 smartphone users of three age groups: generation X, Y (Millennials), and Z (Mobile natives). Several predictive factors were examined for each of these information seeking behaviour types: gender, personality traits (the Big Five), daily usage time, period of ownership and the level of emotional gain from smartphone usage. Younger generations reported significantly higher emotional gain and social information seeking behavior than older generations. Interestingly, extroversion was positively related to social information seeking behaviour only for generation X, while WhatsApp usage was one of the strongest predictive factors only for generation Z. This research has social and practical implications for information system design, education, e-commerce and libraries.

Mobile News Information Behavior of Undergraduate and Graduate Students in the U.S.: An Exploratory Study

Rong Tang, Kyong Eun Oh

Simmons College, United States of America

This research study explored how undergraduate and graduate students in the U.S. use mobile phones to receive, read, find, share, and store news. Fifty participants responded to an online survey. Results show that participants were less engaged, proficient, and satisfied in sharing or storing news than in receiving, reading, and finding news on their mobile phones. Participants commented on their lack of familiarity with the storing and sharing function, and how they would improvise by using sharing for storing. A number of demographic variables such as class (undergraduate versus graduate), age group, type of student (American versus international), and ethnicity had a significant impact on types of news that participants followed and on their proficiency or satisfaction ratings of processing mobile news. The study provides valuable insights into users’ mobile news information behavior.

Towards Better Understanding of APP Transitions in Mobile Search

Dan Wu, Shaobo Liang, Yuan Tang

Wuhan University, China, People's Republic of

This paper focused on the transitions among APPs during mobile search by conducting a user experiment with 30 participants in fifteen days. Using the data collected through mobile logs, structured diary and interviews, we performed a quantitative and qualitative study on investigating the participants’ APP usages in their search sessions, and discussed the causes of APP transitions. Our results identified four patterns of transitions in mobile searches, and provided the probabilities of transitions during query submission, including self-transition. The causes of APP-APP transition were mainly out of the feedback of search results, the interruption while searching and follow-up actions triggered by searching.

Exploring collaborative information search behavior of mobile social media users in trip planning

Jannatul Fardous1, Jia Tina Du1, Kim-Kwang Raymond Choo1,2, Songshan {Sam} Huang1, Preben Hansen3

1University of South Australia, Australia; 2The University of Texas, San Antonio, USA; 3Stockholm University, Sweden

Social media is an increasingly important source for tourists seeking information about their intending holidays. Tourists obtain travel related information by interacting with their social networks. However, social media users’ collaborative search behavior is an under-studied area. This paper investigates collaborative search behavior of mobile social media users when they plan for a group trip. We surveyed sixty-three (63) Australian participants. Findings show that tourists collaborated on social media for a range of trip planning activities, such as searching, gathering, obtaining, sharing and validating information at different stages of the trip planning process. Notable findings include 92.10% of participants used Facebook messenger for collaborations, and the majority (62.96%) searched on social media for information about attractions to see at their destination; also, 73.80% used social media to gather information related to their travel at the beginning of their planning process and 41% used social media at the end of planning process to validate information for their travel decision-making. About 42.86% changed their minds as a result of social media interactions.

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