Conference Agenda

Overview and details of the sessions of this conference. Please select a date or location to show only sessions at that day or location. Please select a single session for detailed view (with abstracts and downloads if available).

Please note that all times are shown in the time zone of the conference. The current conference time is: 10th May 2025, 09:48:05 EEST

 
 
Session Overview
Session
06 SES 12 A: Open Learning: Building Democratic Educational Environments
Time:
Thursday, 29/Aug/2024:
15:45 - 17:15

Session Chair: Lizana Oberholzer
Location: Room LRC 017 in Library (Learning Resource Center "Stelios Ioannou" [LRC]) [Ground Floor]

Cap: 48

Joint Paper Session with Network 34: Research on Citizenship Education

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Presentations
06. Open Learning: Media, Environments and Cultures
Paper

Child Protection in a Context of Educational Digitalisation: an Approach from the Regulatory Framework

Pablo Rivera-Vargas1, Judith Jacovkis1, Francisco Ramos-pardo2, Borja Mateu3, Ainara Moreno1, Mercedes Blanco-navarro1

1Universidad de Barcelona, Spain; 2Universidad de Castilla y la Mancha; 3Universidad de Valencia

Presenting Author: Rivera-Vargas, Pablo; Jacovkis, Judith

Currently, the Spanish public education system relies heavily on digital educational platforms of technology corporations, in a global context of digitization of education accelerated by the Covid-19 pandemic. This process is characterised both globally and locally by the monopolisation and outsourcing of the provision of educational technologies and by a great lack of knowledge about the consequences of their use for schoolchildren. In this context, despite their potential reluctance, families are forced to authorise the use of corporate digital platforms in the school (Livingstone & Blum-Ross, 2020) to prevent their children from being excluded from access to a resource increasingly used in schools and, therefore, from the very right to education.

In legal terms, advances are identified such as the right to personal data protection in the European legislation and the imposition of sanctions for breaches of the General Data Protection Regulation in the EU are identified (Voigt & Von dem Bussche, 2017). However, despite the obligation of governments to protect their population from potential abuses regarding the improper use of personal data, Amnesty International claims that private suppliers of digital services have been left to be "virtually self-regulated" (2019). In addition, the European Court of Justice declared the transatlantic Privacy Shield agreement invalid, finding that there is no guarantee that data leakage and commercialization between the EU and the United States can be prevented.

In this global scenario, the data of the educational community become the commodity of exchange for the corporations that provide digital services to the education systems. UNICEF demonstrates that children are more susceptible to digital marketing techniques, more likely to become consumers and dependent users of these technologies, and therefore, more manipulable (Williamson, 2017; Cobo & Rivera-Vargas, 2022). Hence, children are much more vulnerable to "surveillance capitalism" (Zuboff, 2019) because they are more exposed to the violation of rights of privacy, protection and personal information and reputation. This is in addition to the reproduction of gender inequalities and the intersectionalities of apps associated with these corporations that, for example, make girls and boys who use them receive advertising or see sexist and racist roles reproduced in their search engines.

It also affects their right to education, as the public system is commodified and the public administration loses control of the pedagogical methodology and educational content on these digital platforms. Evidence shows that this dependence on transnationals is undermining pedagogical and digital sovereignty at the global level, allowing these corporations to develop their commercial objectives in an educational and public space, imposing their ideologies, for example through the increased use of social networks linked to "gamification" in education, where technology holdings link their other platforms and digital resources (Sancho-Gil, Rivera-Vargas & Miño-Puigcercós, 2020).

In this context, the project "Digital platforms and datification in primary education in Spain: child protection in a context of educational digitalization" arises (MICIN, PID2022-137033NA-I00), whose main objective is to explore and analyse the socio-educational effects of the use of digital platforms and data storage and management on child protection in primary education in Spain. From there, it is expected to provide evidence that will contribute to the advancement of scientific knowledge and social debate around the platformisation and datification of primary education.

Digiproted is organised into four phases. This paper will present the preliminary results of the first of them, where normative and political texts related to the protection of children in digital contexts at international, European, national, and regional levels are being analysed.


Methodology, Methods, Research Instruments or Sources Used
The project’s research work includes designing and developing a mixed methodology. In this first phase, on the one hand, a documentary analysis is being carried out, linked to the review of legal and political documents referring to the protection of children in digital contexts at different levels. On the other hand, 10 semi-structured interviews will be conducted with experts in the field of education and digital technology in education. The selection of these people will be intentional and will seek to capture the positions and visions of different professionals on the phenomenon of the platforming of education and the processes of digitalisation concerning child protection. It is expected that at least two interviews will be conducted for each profile proposed (academic, policy, activist, business, stakeholder). These interviews will be recorded, transcribed, and analysed using software specialised in textual data analysis (Atlas.ti, University of Barcelona licence). They will make it possible to relate the results of the analysis of the discourses inscribed in the normative and political documents and to know the interpretations made of them from an expert point of view.
By means of discourse analysis (Wetherell & Potter, 1998) will seek to relate the main discourses of regulations and public policies present in the documents, and the voices of the experts interviewed. The analysis of all the evidence generated in this phase will inform the development of the subsequent phases.

Conclusions, Expected Outcomes or Findings
The results of this first phase are expected to identify the main elements that can enhance the protection of children in the digital society in the Spanish context. At the same time, they will allow the recognition of difficulties in the enactment of the regulatory framework.
In general terms, the results of this research are intended to generate an awareness plan for the entire educational community, public administrations with educational competence, universities, and social actors at national and international levels on the consequences of the use of digital educational platforms of technological corporations and their impact on the protection of children rights. In this way, it aims to create critical local and global awareness about the potential consequences of the promotion of digital educational environments controlled by technological corporations and to promote critical citizenship committed to children's human rights to build a fairer society also in the field of educational digitalization.

References
Amnesty International. (2019). Surveillance giants: How the business model of Google and Facebook threatens human rights. Amnesty International. Retrieved from: https://www.amnesty.org/en/wp-content/uploads/2021/05/POL3014042019ENGLISH.pdf
Cobo-Romani, C., & Rivera-Vargas, P. (2022). Turn off your camera and turn on your privacy: A case study about Zoom and digital education in South American countries. In L. Pangrazio & J. Sefton-green. Learning to Live with Datafication Educational Case Studies and Initiatives from Across the World. (In press). Routledge.

Livingstone, S., & Blum-Ross, A. (2020). Parenting for a digital future: How hopes and fears about technology shape children's lives. Oxford University Press, USA.
Sancho-Gil, J. M., Rivera-Vargas, P., & Miño-Puigcercós, R. (2020). Moving beyond the predictable failure of Ed-Tech initiatives. Learning, Media and Technology, 45(1), 61-75. https://doi.org/10.1080/17439884.2019.1666873
Selwyn, N. (2016). Is technology good for education? John Wiley & Sons.
Voigt, P., & Von dem Bussche, A. (2017). The EU general data protection regulation (gdpr). A Practical Guide, 1st Ed., Cham: Springer International Publishing, 10, 3152676.
Williamson, B. (2017) Big Data in Education: The Digital Future of Learning, Policy and Practice. London: Sage
X-Net (2020). Privacidad, Protección de Datos vs Abusos Institucionalizados. X-Net. Retrieved from: https://xnet-x.net/es/datos-por-liebre-xnet-abusos-reforma-ley-proteccion-datos/


06. Open Learning: Media, Environments and Cultures
Paper

Digital Platforms in Families: Regulatory Framework, Civil Society Organisations and Scientific Knowledge

Gustavo Herrera Urizar1, Pablo Rivera-Vargas2, Sara Malo-Cerrato3, Judith Jacovkis4

1Universidad de Barcelona, Spain; 2Universidad de Barcelona, Spain; 3Universidad de Girona, España; 4Universidad de Barcelona, Spain

Presenting Author: Herrera Urizar, Gustavo; Malo-Cerrato, Sara

In the post-COVID 19 pandemic context, important debates arise about the current and future cultural, political and economic impact of the use of digital platforms on the protection and privacy of children and young people (Morozov, 2018; Snowden, 2019; Zuboff, 2019). . In this sense, national and regional public administrations in Spain have approved laws that directly address the protection of minors in the digital environment, as well as the guarantee of their digital rights. These documents recognize the fundamental role of the family in promoting the responsible use of technology. In addition, digital education programs have been developed for children, adolescents and their families. Along the same lines, foundations, NGOs and observatories promote different initiatives to protect children and adolescents in the digital context and raise awareness about the responsible use of technology. In the academic field, a body of scientific literature seems to be growing focused on the digital socialization of young people from an intergenerational perspective, as well as research groups aimed at studying the relationship between families and technologies.

In this framework, the research project "PlatFAMs: Platforming Families - tracing digital transformations in everyday life across generations" (CHANSE Cofund 2021 PCI2022-135025-2) aims to explore the integration of digital platforms into routines and daily dynamics of contemporary families in five European countries (Norway, Estonia, United Kingdom, Romania and Spain). Within the framework of the development of the first phases of this project, all participating countries carried out research on the use and regulation of digital platforms in families. This article offers the results of this work in the Spanish case from an intergenerational perspective, addressing the actions developed by national and regional public administrations, as well as the initiatives promoted by foundations, NGOs and observatories. It also examines the contributions of academia in this context. A content analysis of 24 documents including regulations and digital reports is carried out to identify concepts related to the use and regulation of digital platforms. This review provides detailed information on the measures adopted to promote the digital rights of children, adolescents and families, highlighting the diversity of approaches and resources deployed by the different actors in Spanish society. From the approval of laws to investment in the modernization of the educational system, efforts and tensions are observed to address the challenges and opportunities presented by digital development in the country. According to this framework, the objective of communication is to relate the views of the regulatory framework, scientific knowledge and civil society organizations on digital platforms in families.


Methodology, Methods, Research Instruments or Sources Used
A content analysis (Krippendorff, 2018) has been conducted, which involves the systematic and objective examination of the content of documents to identify patterns, themes, and trends within the content, allowing for a better understanding of the meaning, intent, and context of the information analysed. Content analysis in this instance involves closely examining 24 documents across regulations and digital reports to identify concepts related to the use and regulation of digital platforms. This process includes the identification of specific legal aspects, actions carried out by the public administration at national and regional levels, as well as initiatives promoted by foundations, NGOs, observatories and academia. This approach allows for a deeper understanding of current regulation, practices in the use of digital platforms and ongoing initiatives to address various aspects related to these platforms in Spain.

Regulatory framework

The level of the autonomous public administration (Generalitat de Catalunya) is framed within state legislation and other initiatives related to the protection of minors in the digital environment and the promotion of a safe use of technology. At the state level, Organic Law 3/2018 (2018) on the Protection of Personal Data and Guarantee of Digital Rights recognises and safeguards the digital rights of citizens, including the specific rights of children in the digital environment. In addition, the Government of Catalonia has implemented its own measures, such as the repository "Content and resources for families" of the Audiovisual Council of Catalonia (2022) and the Digital Education Plan of Catalonia 2020/23 (2021), aimed at improving the digital competence of pupils and teachers in the region.

Civil Society Organisations

NGOs and foundations such as IPROC, Fundación Telefónica and Fundación Pantallas Amigas also contribute to the protection of minors online. IPROC (2022) analyses family dynamics in relation to device use during confinement, while Fundación Pantallas Amigas' "TikTok Guide for Parents" helps parents to monitor and support their teenagers online.

Scientific Knowledge

Scientific research in Spain on digital literacy in the family and school focuses on understanding adolescents' use of the Internet and social networks, addressing possible risk behaviours. Fernández and González (2017) explore the perception of the social and educational environment on digital culture. On the other hand, Smahel et al. (2020) examine the internet access and online behaviour of European children aged 9-16 years. These studies relate to the state government's National Digital Skills Plan (2021), which aims to close digital divides and promote technology literacy at the national level.

Conclusions, Expected Outcomes or Findings
In the Spanish and Catalan context, various actions have been implemented to regulate the impact of digital development on citizens, especially in the use of digital platforms and other technological devices. At the state level, laws have been passed that address the protection of minors online and the guarantee of their digital rights, with an important focus on the role of the family. In addition, digital education programmes for children, adolescents and their families have been promoted, as well as a digital education plan to strengthen the use of technology in education. The Spanish government has plans to invest in the modernisation and digitalisation of the education system, as part of the recovery, transformation and resilience plan (Next Generation funds).

Concern for the protection of children and adolescents in the digital environment is also addressed by social entities such as foundations, NGOs and observatories, with reports aimed both at the young population in general and at family contexts at risk of social exclusion. In addition, a lack of evidence has been identified on the role of grandparents in the digital literacy of their grandchildren (and viceversa), pointing to the need for more action in this area. In the Spanish academic environment, the existence of scientific literature focusing on the digital socialisation of young people from an intergenerational perspective has been recognised, as well as the emergence of research groups focused on the study of the relationship between families and technologies.

References
Consejo Audiovisual de Cataluña. (2022). Contenidos y recursos para las familias [PDF]. Recuperado de [https://www.educac.cat/families/continguts-i-recursos-les-familie]
Departamento de Educación. (2020). Plan de Educación Digital de Cataluña 2020/23. [PDF]. Recuperado de [https://educacio.gencat.cat/web/.content/home/departament/publicacions/colleccions/pla-educacio-digital/pla-educacio-digital-catalunya/pla-educacio-digital.pdf]
Fernández, A., & González, B. (2017). El entorno del niño en la cultura digital desde la perspectiva intergeneracional. http://www.redalyc.org/articulo.oa?id=495953509001
Fundación Pantallas Amigas. (s.f.). Guía de TikTok para padres y madres [PDF]. Recuperado de [https://sf16-sg.tiktokcdn.com/obj/eden-sg/tweh7hpqhpqps/Guia_TikTok_Pantallasamigas.pdf]
Krippendorff, K. (2018). Content analysis: An introduction to its methodology. Sage publications.
IPROC. (2022). El impacto de las pantallas en la vida familiar. Familias y adolescentes tras el confinamiento: retos educativos y oportunidades [PDF]. Recuperado de [https://publiadmin.fundaciontelefonica.com/index.php/publicaciones/add_descargas?tipo_fichero=pdf&idioma_fichero=es_es&pais=Espa%C3%B1a&title=Sociedad+Digital+en+Espa%C3%B1a+2022&code=760&lang=es&file=Sociedad_Digital_en_Espa%C3%B1a_2022.pdf]
Ley Orgánica 3/2018. (2018) de Protección de Datos Personales y Garantía de los Derechos Digitales. (2018). Recuperado de [https://www.boe.es/eli/es/lo/2018/12/05/3]
Ley Orgánica 8/2021. (2021). Recuperado de [https://boe.es/buscar/pdf/2021/BOE-A-2021-9347-consolidado.pdf]
Morozov, E. (2018). Capitalismo Big Tech: ¿Welfare o neofeudalismo digital?
Smahel, D., et al. (2020). EU Kids Online 2020: Survey results from 19 countries. EU Kids Online. Recuperado de [https://www.eukidsonline.ch/files/Eu-kids-online-2020-international-report.pdf]
Plan Nacional de Competencias Digitales. (2021). Recuperado de [https://portal.mineco.gob.es/RecursosArticulo/mineco/ministerio/ficheros/210127_plan_nacional_de_competencias_digitales.pdf]


06. Open Learning: Media, Environments and Cultures
Paper

"Us, Digital Citizens: an Action Research to Increase Digital Citizenship Skills, Enhance Classroom Climate and Build Democratic Environments at School"

Francesco Pizzolorusso, Teresa Di Spiridione, Valeria Rossini

University of Bari "Aldo Moro", Italy

Presenting Author: Pizzolorusso, Francesco; Di Spiridione, Teresa

Educational systems are the product of analogical and virtual relationships between several actors, interacting with each other in different contexts and at different levels. With the digital age and after the COVID-19 situation, the relationships among the different components of the school – starting from peers and teachers – need to be intentionally aligned and designed to achieve citizenship outcomes (Khan & Obiakor, 2020): political engagement, in fact, is changing with the pervasiveness of information flows through digital technologies, creating new opportunities for political participation (ICCS, 2023).

This project aims to explore, according to a qualitative-quantitative approach, citizenship education in school contexts, reflecting on the possible link between digital skills and relational aspects within the classroom environment.

The investigation starts from the reflections on the network society (Castells, 2004), the categorization of students and teachers according to the meanings of digital natives or immigrants (Prensky, 2001) and visitors or residents (White, Le Cornu, 2011), and the relative upgrade to the concept of citizenship, based on the definition postulated by Ribble (2011).

The pedagogical framework recovers the thought of the democratic school of Dewey (1915), who defines the school as a place of democratic action stressing how this environment must lead the young generations to share values, behaviors and ways of being through experience. In a world inhabited by avatars, the educational system must also recover the idea of citizenship as a concrete action aimed at the well-being of the community (Maritain, 1947); this reflection linked the training of the student and the education of the citizen, assuming the class group as a space of social belonging, guided by values such as altruism, cooperation and solidarity. These two pedagogical reflections blend in the phenomenological perspective of Bertolini (2003) and his link between schools and political education; the principal task of the school is to educate students thinking about them primarily in their civic role (today both analogical and digital), focusing on the promotion of helpful tips that can be used in classroom as well as in society.

Over the years, the legislative directions has been enriched with numerous documents about citizenship education in school (Eurydice Report, 2017; European Council Recommendation on Key Competences for Lifelong Learning, 2019). The last European Framework (DigComp 2.2, 2022) specifies the citizenship competence as “the ability to act as responsible citizens and to fully participate in civic and social life” (p. 2) and specifies the interconnection between real and virtual world, highlighting knowledge,skills and attitudes for both of these living environments. In particular, the Area 2 (Communication and Collaboration) outlines “the ability to have a critical understanding of and interact with both traditional and new forms of media and understand the role and functions of media in democratic societies” (p. 3).

The project is in line with the interest for civic education in Italy, returned thanks to Law 92/2019 which establishes the reintroduction of Civic Education as a cross-disciplinary subject, unfortunately still lacking clear references for teachers and headmasters. The interest is twofold: to understand how the school context is dealing with the training of students and teachers as digital citizens and to value if digital citizenship programs can have positive effects on classroom climate. The classroom climate is the result of the creation of a significant relational network, composed of emotional and motivational elements, as well as the co-construction of objectives (Polito, 2000).

Starting from these considerations, the work assumes that education have to think about a new idea of digital citizenship education, which lies at the interconnection between digital skills and relational competences and can also prevent bullying and cyberbullying events.


Methodology, Methods, Research Instruments or Sources Used
These premises materialize into a participatory action-research (A-R) project (Pourtois, 1981; Baldacci, 2001, 2017) carried out into three secondary schools in Bari and Andria (Italy). The project runs from autumn 2021 to spring 2023, involving over 250 students and 40 teachers. At the same time, mixed methods approach has been used to control the assumption, using in a synergistic way qualitative and quantitative instruments. The hypothesis is that the co-building of research pathways would increase individual citizenship skills and can positively influence school relations and classroom climate.
Learning environments and digital citizenship skills were investigated through preliminary surveys (Pizzolorusso, 2021, 2022).
The training course (four meetings) was conducted to examine teachers’ representations about the citizenship skills of students, the importance of adults in their promotion, the idea of classroom climate and the role of the teacher in climate structuring. The other three planning meetings were useful to organize the project proposal defining themes and instruments of the work. The starting point for the planning of the activities was the “Manifesto della Comunicazione Non Ostile”, promoted by Parole O_Stili. This association is addressed to all citizens aware of the fact that the virtual world is real, and that hostility on the Net has concrete, serious, and permanent consequences in people's lives. A further Parole O_Stili objective is to promote a widespread awareness of individual responsibilities between real and digital.
The shared design has created a path of eight meetings in classrooms; the events (based on Area 2 of DigComp 2.2 and coordinated by the researcher and different teachers) focused on aspects such as identity building, the importance of offline relationships and digital detox, stereotypes and prejudices, positive communication strategies, cooperation and respect of the rules in order to promote, on the web as well as in the classroom, inclusive environments.
To collect their impressions during the meetings, teachers used a diary (Kenmis & McTaggart, 1982).
Classroom Social Climate questionnaire (Pérez, Ramos & López, 2010), adapted in Italian language, was used to collect the quantitative data related to classroom climate. The questionnaire consists in 44 items and is organized around specific sub-dimensions (interest and personal satisfaction, relationship with classmates and teachers, levels of competitiveness, communication, cooperation, system of rules, group cohesion and physical organization of the classroom), allowing a system of responses through a 4-step Likert scale, from 1 (Not at all) to 4 (Always).

Conclusions, Expected Outcomes or Findings
The project build an educational proposal able to respond to the digital transformation through the citizenship education, identifying human and relational dimensions at the origin of the technological question. The quantitative and qualitative outcomes (Ponce & Pagàn-Maldonado, 2015) confirm the initial hypothesis, underlining the existence of a positive association between citizenship education paths, the exercise of digital skills, and the improvement of the classroom climate. In particular, the results confirmed a statistically significant enhancement in the classroom climate within the groups involved; at the same time, the qualitative analysis of the focus groups with teachers and circle time with students highlight how the reflections about classroom climate have led the teachers to enhance the dynamics of coexistence, giving value to the digital experiences of students.
The conclusions opens spaces for reflection about citizenship education in school contexts as a tool to improve relations between peers and with teachers; as the project demonstrated, thanks to the development of collaborative activities between real and digital environments, students had the opportunity to increase their knowledge about the onlife reality, acquiring behaviors and values to be exercised starting from the classroom environment.
Moreover, the outcomes suggest the promotion of specific teacher training paths, in order to link digital themes with relational dynamics at school; to educate the citizen even before the student, learning environments have to build a shared language between young people and adults, linking the reflection about digital life to issues such as awareness, responsibility and participation. Through specific training paths, teachers must consider the role of technologies, studying their purposes and their effects on students. This means emphasizing their responsibility to gain awareness of the importance of students' virtual life and initiating classroom discussions about the critical, conscious and collaborative use of digital tools, not only for didactic goals.

References
Baldacci, M. (2001). Metodologia della ricerca pedagogica. Milano: Mondadori.
Bertolini, P. (2003). Educazione e politica. Milano: Raffaello Cortina.
Castells, M. (2004). The Network Society: A Cross-Cultural Perspective. Cheltenham: Edward Elgar Pub.
Dewey, J. (1915). The School and Society. Chicago: University Press.
EACEA (2017). Citizenship Education at School in Europe. Luxembourg: European Union.
European Commission (2019). Key competences for lifelong learning, Luxembourg: European Union.
Lewin, K. (1936). Principles of topological psychology. New York: McGraw.
Kemmis, S., McTaggart, R. (1982). The Action Research Planner. Deakin: University Press.
Khan, M., Obiakor, T. (2020). Education in crisis. Background paper prepared for the Save Our Future, https://saveourfuture.world/white-paper/.
Maritain, J. (1947). La personne et le bien commun. Paris: Desclée de Brouwer.
Moos, R.H. (1974). The social climate scales: An overview. Palo Alto, CA: Consulting Psychologists Press.
Pérez, A., Ramos, G., López, E. (2010). Clima social aula: percepción diferenciada de los alumnos de educación secundaria obligatoria. Cultura y Educación, 22(3), 259-281.
Pizzolorusso F. (2021). Educare alla cittadinanza digitale a partire dall’emergenza Covid-19. Un’indagine online rivolta ai docenti italiani. Il Nodo. Per una pedagogia della persona, XXV, 51, 251-263.
Pizzolorusso, F. (2022). Educare alla cittadinanza digitale per costruire comunità democratiche. Un’online survey sulle competenze degli studenti di scuola secondaria di primo grado in Puglia. Pedagogia e Vita, 3(sezione online), 171-177.
Polito, M. (2000). Attivare le risorse del gruppo classe. Nuove strategie per l’apprendimento reciproco e la crescita personale. Trento: Erickson.
Ponce, O., & Pagàn-Maldonado, N.P. (2015). Mixed methods research in education: capturing the complexity of profession. International Journal of Education Excellence, 1(1), 111-135.
Pourtois, J. (1981). Some essential characteristics of research action in education, Revue De L Institut De Sociologie, 3, 555-572.
Prensky, M. (2001). Digital natives, digital immigrants, part 2: Do they really think differently?. On the Horizon, 9(5), 1-6.
Ribble, M. (2011). Digital Citizenship in School. Second Edition. Washington: ISTE.
Schulz, W., Fraillon, J., Losito, B., Agrusti, G., Ainley, J., Damiani, V., & Friedman, T. (2023). IEA ICCS - International Civic and Citizenship Education Study 2022. Cham: Springer.
Tuomi, I., Cachia, R., Villar-Onrubia, D. (2023). On the Futures of Technology in Education: Emerging Trends and Policy Implications. Luxembourg: European Union.
Vuorikari R., Kluzer, S., & Punie, Y. (2022). DigComp 2.2: The Digital Competence Framework for Citizens-With new examples of knowledge, skills and attitudes. Luxembourg: European Union.
White, D., & Le Cornu, A. (2011). Visitors and Residents: A new typology for online engagement. First Monday, 16(9), https://doi.org/10.5210/fm.v16i9.3171.


 
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