ID: 216 / Workshop B-03: 1
Topics: Roadmap of our Profession
Keywords: Innovation, organizational; Evidence-based practice; Information specialists; Knowledge management; Decision making
Embedding knowledge in the transformation of healthcare: a manifesto (2 x 75 min)
1NHS Midlands and Lancashire Commissioning Support Unit, UK; 2Northumberland, Tyne and Wear NHS Foundation Trust, UK; 3Arden and Greater East Midlands Commissioning Support Unit, UK
In a climate of increasing financial pressure and rising demand, health and social care economies around the world face the challenge of developing new and innovative models for delivering health and care services. A clear knowledge base is needed for: understanding the problems which need addressing; designing appropriate solutions; implementing change and evaluating against outcomes. There is a growing recognition of the complexity, ambiguity, volatility and uncertainty inherent in transformation – this suggests a more dynamic approach is needed to embed knowledge-based decision making. Patrick Mitchell, Health Education England, has recently talked of the role of librarians in delivering information to the bedside and the boardroom. The clinical librarian model has transformed the use of evidence in patient care – it’s time now for librarians and knowledge specialists to shape new roles and services to effect a similar revolution to embed knowledge in strategic decision making.
The workshop will start with a short storytelling session, where contributors will share their experiences of working in this space and engaging with strategic decision makers. Each contributor will pose a question which will form the basis of discussions, in a Knowledge Café format. Participants will then be invited to share reflections, to co-create a “Manifesto” for the involvement of librarians and knowledge/information specialists in strategic change.
Learning outcomes : The main aim of the workshop is to consider the role of library and information professionals in supporting evidence-informed strategic change in healthcare. This will be achieved by: Learning about the context of healthcare transformation and the specific needs and preferences of decision makers; Identifying the opportunities for librarians and knowledge specialists; Discussing enablers and barriers to expanding roles and services to meet the needs of strategic decision makers; Reflecting on next steps and development needs; Understand the contextual factors influencing how decision makers use knowledge and evidence; Analyse the unique service offer of library, knowledge and information services; Apply learning to reflect on their own strategies to identify and act on opportunities locally.
Type of interactivity : This workshop will use different methods to allow participants to engage, reflect and share. The workshop is centred on the concept of co-creating a “manifesto” to explore and promote the role of library, knowledge and information professionals in large scale strategic change in healthcare, for example, the design, delivery and implementation of new models of care.
Following a short storytelling session (approx. 30 minutes), where 2-3 contributors will share their experiences, touching on opportunities and challenges, we will organise participants using the knowledge café format (approx. 1 hour). This format is well suited to enabling people to share reflections and experiences. We will then build on this by inviting participants to work in small groups to contribute reflections and ideas, organised by themes emerging from the knowledge café, and thus, co-create a draft “manifesto”. The manifesto will be shared online as a working document, following the conference.
Level : Introductory/Intermediate
Target audience : This workshop is open to anyone with an interest in developing their service to better support large scale change programmes in healthcare. It is likely to be relevant to library and knowledge staff working in health services/providers, support services, academic institutions and policy and research centres.
Preparation for the session : No
Biography and Bibliography
Alison Turner (Managing Consultant, NHS Midlands and Lancashire Commissioning Support Unit) is passionate about providing actionable insights for decision makers, in her role leading an evidence analysis service which provides support for health services transformation and strategic planning.
Suzanne Wilson (Head of Library and Knowledge Services, Northumberland, Tyne and Wear NHS Foundation Trust) is supporting the use of evidence and evaluation in the move towards an Integrated Care System for mental health services in the North of England.
Anne Gray (Knowledge Officer, NHS Arden and GEM Commissioning Support Unit) provides tailored evidence, resources and knowledge services to support decision makers, through horizon scanning, desk research and knowledge management.