Overview and details of the sessions of this conference. Please select a date or location to show only sessions at that day or location. Please select a single session for detailed view (with abstracts and downloads if available).
INTELIGENCIA EMOCIONAL EN ACCIÓN: TRANSFORMANDO EL SERVICIO AL CLIENTE CON CHATBOTS EMPÁTICOS
Rebeca Cordero Gutiérrez, Samuel Marcos Pablos
Universidad Pontificia de Salamanca, España
In-the-moment surveys: Sun exposure habits
Tracy Silva1, Carlos Ochoa2, Carmen García1, Melanie Revilla3
1Universidad Autónoma de Madrid; 2Research and Expertise Centre for Survey Methodology, Universitat Pompeu Fabra; 3Institut Barcelona d'Estudis Internacionals
Bibliometric Analysis of Consumer Response to Food Innovations – Intellectual Foundations and Research Evolution
Kexin YANG1, Natalia Rubio1, Carmen LOPEZ2
1Universidad Autónoma de Madrid, Spain; 2University of Southampton, The United Kingdom
The role of AI as an unconventional salesperson in customer buying decisions, satisfaction and happiness
Pedro Cuesta-Valiño1, Sergey Kazakov1, Patricia Durán-Álamo1, Pablo Gutiérrez-Rodríguez2
1Universidad de Alcalá; 2Universidad de León
EXPLORING THE INTERPLAY BETWEEN BRAND LOVE, EMOTIONS AND TRUST IN REVISIT INTENTIONS TO CAR DEALERSHIPS
Mohamad Hashem1,2, Carla Ruiz Mafé1, Rafael Curras Perez1
